Accessibility Statement

Last updated: September 23, 2026

Commonwell is committed to making our software usable by everyone, including people with disabilities. We target the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and continuously test and improve the product. These efforts support customers' accessibility obligations, but this statement is not a third-party conformance certification or a guarantee of compliance with the Americans with Disabilities Act (ADA) or any state accessibility law.

Scope

This statement covers the Commonwell applications:

the administrator app (board and management tools),
the resident portal, and
the vendor/contractor portal.

The public community websites that Commonwell renders also ship a built-in accessibility toolbar (text resizing, high contrast, link highlighting, a dyslexia-friendly font, reduced motion, and a large cursor) and their own accessibility statement.

Accessibility measures and targets

Keyboard: we design interactive controls to be reachable and operable with the keyboard, with visible focus indicators and "Skip to main content" links.
Structure: pages use a single main landmark, labeled navigation, and meaningful headings so screen readers can navigate efficiently.
Dialogs: our dialog pattern traps focus, announces itself as a dialog, and restores focus on close.
Color & contrast: text and interactive colors are checked for WCAG AA contrast across our light and dark themes.
Motion: animations respect the operating-system "reduce motion" setting.
Automated testing: accessibility checks (axe-core) run in our automated end-to-end test suite against the admin and resident apps, so regressions are caught before release.

Ongoing work

Accessibility is an ongoing effort. Some complex surfaces (such as the drag-and- drop page editor) continue to be improved, and we welcome feedback. A keyboard alternative is provided wherever a pointer-only interaction exists.

Feedback

If you encounter a barrier or need content in a different format, contact your community's board or administrator, or email us at support@commonwell.app. We aim to respond within a reasonable timeframe and will work with you to provide the information or functionality you need.